SHIPPING INFO
PROCESSING TIMES
- Due to the nature of hand-made candles and the customised colours available all orders have a processing time of 7-10 business days (excluding public holidays).
- During sale periods and holiday season, please allow for an extra 5 business days to process your order.
- You will receive a confirmation email once your order has been dispatched along with tracking information.
- For larger orders and wholesale (over $300 AUD), there is a processing time for 10-15 business days, in this case, we will email you once your order has been confirmed and notify you of processing and shipping times.
DOMESTIC SHIPPING OPTIONS AND DELIVERY TIMES
- For Australian residents, we have a flat rate of $10 AUD for standard shipping. Delivery times for standard shipping is 5-10 business days in addition to processing times.
- For express shipping, we have a flat rate of $15. Delivery times for express shipping is 2-5 business days in addition to processing times.
- Once your order has been dispatched, you will receive a confirmation email and tracking number.
INTERNATIONAL SHIPPING OPTIONS AND DELIVERY TIMES
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We offer a FLAT RATE to select countries, please see below to see which countries we ship to a the flat rate available.
ASIA (select countries only) - $35 AUD
NZ - $35 NZD
UK - $35 GBP
US - $35 USD
CAD - $50 CAD - Delivery times for standard international shipping is 10-27 business days - however, due to COVID-19, there may be significant delays in delivery.
- Once your order has been dispatched, you will receive a confirmation email and tracking number.
- Unfortunately at this time, we do not offer express shipping to our International customers.
- Customers are responsible for customs and import taxes in their country. Please keep this in mind when purchasing.
PLEASE NOTE: During holiday seasons and/or periods affected by COVID-19, please allow for an extra 5-10 business days for both standard and express shipping.