SHIPPING INFO

PROCESSING TIMES

  • Due to the nature of hand-made candles and the customised colours available all orders have a processing time of 7-10 business days (excluding public holidays). 
  • During sale periods and holiday season, please allow for an extra 5 business days to process your order.
  • You will receive a confirmation email once your order has been dispatched along with tracking information.
  • For larger orders and wholesale (over $300 AUD), there is a processing time for 10-15 business days, in this case, we will email you once your order has been confirmed and notify you of processing and shipping times.

DOMESTIC SHIPPING OPTIONS AND DELIVERY TIMES

  • For Australian residents, we have a flat rate of $10 AUD for standard shipping. Delivery times for standard shipping is 5-10 business days in addition to processing times.
  • For express shipping, we have a flat rate of $15. Delivery times for express shipping is 2-5 business days in addition to processing times.
  • Once your order has been dispatched, you will receive a confirmation email and tracking number.

INTERNATIONAL SHIPPING OPTIONS AND DELIVERY TIMES

  • We offer a FLAT RATE to select countries, please see below to see which countries we ship to a the flat rate available.

    ASIA (select countries only) - $35 AUD
    NZ - $35 NZD
    UK - $35 GBP
    US - $35 USD
    CAD - $50 CAD

  • Delivery times for standard international shipping is 10-27 business days - however, due to COVID-19, there may be significant delays in delivery. 
  • Once your order has been dispatched, you will receive a confirmation email and tracking number.
  • Unfortunately at this time, we do not offer express shipping to our International customers.
  • Customers are responsible for customs and import taxes in their country. Please keep this in mind when purchasing.

PLEASE NOTE: During holiday seasons and/or periods affected by COVID-19, please allow for an extra 5-10 business days for both standard and express shipping.